Terms & Conditions
Pivotal Business Consulting Limited Terms & Conditions
‘Client’ Responsibilities
The ‘Client’ enters into this agreement with the intent to be as open and transparent as possible to facilitate an effective outcome. The ‘Client’ shall provide prompt access to necessary information and personnel. The information provided shall be accurate and up to date, to the best of their knowledge.
The ‘Consultant’ cannot offer any guarantee of outcome and as the business owner, the ‘Client’ retains responsibility for making final decisions and their resulting consequence.
‘Consultant’ Responsibilities
The ‘Consultant’ shall fulfil the scope of work using all due care, skill, ability and best endeavour to the benefit of the ‘Client’. All reasonable efforts will be made to meet deadlines, targets and milestones throughout the engagement. The ‘Consultant’ shall comply with all appliable laws and regulations in force at the time of the engagement. Nothing provided by the ‘Consultant’ constitutes legal, tax, or regulatory advice. Clients are encouraged to seek the advice of qualified legal, tax, or regulatory professionals for specific issues that require such expertise. The consultant is not liable for delays or failures due to events beyond their control.
Fees and Payment Terms
No VAT is charged on invoices at this time. This is subject to change and will be clearly noted on invoices.
Reasonable expenses in connection with the ‘Consultants’ work will be payable by the client and agreed in advance:
Time - logged in 30-minute intervals and grouped into weekly invoices.
Travel - The first hours travel is taken at my own expense, any travel time above the first hour will be charged at my hourly rate. Travel time will be taken from basic estimates from ‘Google Maps’ or similar, traffic delays will not be charged. Any tickets or bookings are added to billing at cost price, these costs will be proportionate (i.e. trains, parking, hotels etc).
Other Expenses - Any other relevant expenses will be agreed in advance.
Payment terms are 14 days from the date of invoice. Payment details are clearly shown on invoices, any changes will be notified to the ‘Client’ in writing. Invoices will be raised weekly. Where longer fixed fee work has been agreed, interim invoices will be raised for the work completed to date.
Late payment of invoices may result in additional allowable charges/fees, stopping or withholding works and issuing a request for payment for all works completed to date.
Confidentiality
The ‘Consultant’ agrees to keep all commercially sensitive information confidential and not disclose it to any third party without consent from the ‘Client’.
The ‘Client’ agrees to keep all commercially sensitive information confidential and not disclose it to any third party without consent from the ‘Consultant’. This includes both working methods and reporting formats. Data will be subject to all current legislation at the time of the appointment.
Intellectual Property
The ‘Client’ retains the ownership of all information collected or concluded during the agreement. The ‘Consultant’ retains ownership of its methods, reporting formats and any innovation applied during the works.
Termination
Either party may terminate the agreement with 7 days written notice.
Dispute Resolution
Any dispute under this agreement must be raised to the ‘Consultant’ at the earliest opportunity, the ‘Client’ is expected to take steps to minimise the impact of any dispute. The ‘Consultant’ will make every effort to understand and resolve the dispute as soon as possible, in a spirit of goodwill.
Insurance and Liability
The consultant’s liability for any claims arising under this agreement is limited to the amount paid for the services. The ‘Consultant’ confirms that they maintain suitable insurance including; Public liability insurance, Employers liability insurance and Professional Indemnity Insurance.
Governing Law
This agreement is governed by the laws of England and Wales.
Employment Status
The ‘Consultant’ relationship with the ‘Client’ is that of an independent contractor, nothing in this agreement makes them an employee, worker, agent, or partner of the client, and the ‘Consultant’ will not hold themselves out as such.